Privacy Policy

1. Information We Collect

We collect only the information necessary to fulfil your order and provide our services:

Personal Information

• Account information: Full name, email address, and password (encrypted)
• Billing information: Name, billing address. We do not store credit card details — all payment processing is handled by our secure payment partner
• Contact information: Phone number (if provided by you)

Usage Information

• Lesson progress, attendance records, and learning activity within the platform
• Voice recordings of your recitation attempts and submissions, used to check your recitation, provide teacher feedback, and improve the platform's recitation assessment
• Device type, browser, and general location (country/city) for service optimisation

2. How We Use Your Data

We use the information we collect to:

• Create and manage your student account
• Process payments and issue receipts
• Deliver lessons and educational content
• Communicate with you about your sessions and account
• Send service-related notifications (e.g., session reminders, policy updates)
• Improve our platform and services
• Comply with legal obligations

We will not send you marketing emails unless you have explicitly opted in and you may withdraw consent at any time.

3. Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures:

• All data is transmitted over encrypted HTTPS connections
• Passwords are hashed and salted — we cannot access your password in plain text
• We do not store your credit card information. All payments are securely processed by our third-party payment gateway (Verifone / 2Checkout), which is PCI-DSS compliant
• Access to personal data is restricted to authorised personnel only

4. Third-Party Services

We use trusted third-party services to operate our platform. These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect it:

• Payment Processing: Verifone / 2Checkout — for secure card payment processing
• Email Delivery: For transactional account emails
• Hosting: Our platform is hosted on secure cloud infrastructure

We never sell or share your personal data with third parties for marketing or advertising purposes.

5. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect the functionality of the website.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your account and associated data
• Object to certain types of processing
• Export your data in a portable format

To exercise any of these rights, please email us at info@silah.academy.

7. Children's Privacy

Our services may be used by children under parental supervision. If you are enrolling a child, the parent or guardian must create the account and is responsible for providing consent. We do not knowingly collect data from children under 13 without parental consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and notify registered users by email. We encourage you to review this policy periodically.

9. Contact Us

For any privacy-related questions or requests, please contact our data controller: