Refund & Return Policy

1. Our Commitment to You

We believe every student deserves a great learning experience. Our teachers are vetted, our curriculum is structured, and we are committed to delivering genuine educational value. If for any reason your experience does not meet expectations, we want to hear from you.

2. Digital Services & Courses

Since our products are digital educational services (live sessions, recorded lessons, digital materials), the following policy applies:

• Courses & Programs: Refunds are generally not provided once a course has been accessed or a live session has commenced, as the service has been delivered.
• Recorded Content: Once digital recordings or lesson materials have been accessed or downloaded, they are non-refundable.
• Trial Sessions: If we offer an introductory or trial session, no refund is applicable after that session has taken place.

3. Cancellations & Full Refunds

You are eligible for a full refund if:

• You request a cancellation within 7 days of purchase
• You have used 2 or fewer bonus sessions

Whichever comes first. To request a cancellation within the eligible window, email info@silah.academy with your order details as soon as possible.

4. Revision Policy

We are committed to quality. For custom or structured learning programs, we offer 2 rounds of revisions to ensure the final delivery meets your requirements. If you are unsatisfied with any aspect of your lessons, please raise this with your teacher or contact us, and we will arrange a review session at no extra charge.

5. Yearly Passes & Hibernation Mode

We do not offer mid-term refunds for our fixed-term Access passes. However, we understand life happens. For our 12-Month yearly passes, we offer a Hibernation Mode:

• You may pause (hibernate) your account for up to 3 months during your 12-month period.
• Your access and progress will be securely saved, and your 12-month clock is paused until you return.
• To activate Hibernation Mode, simply contact our support team.

6. How to Request a Refund

To submit a refund request, please contact us at:

Our team will respond within 2 business days and inform you whether your request has been approved.

7. Contact Us